Case Study

How Regional and Global Financial Institutions Enhancing Employee Productivity and Customer Experience with 7SIGNAL

02/06/2024

The Problem

In the competitive banking sector, both regional and global financial institutions recognize the need to enhance operational efficiency, employee productivity, and customer satisfaction. With multiple high-density office spaces, retail stores, and a substantial remote workforce, banks are faced with challenges in maintaining consistent, high-quality Wi-Fi connectivity. To address these issues, financial institutions have adopted 7SIGNAL’s comprehensive Wi-Fi optimization platform, incorporating both Wi-Fi and RF sensors along with endpoint agents.

Financial institutions encounter several challenges that impact its operational efficiency and customer service:

Inconsistent Wi-Fi Performance: In high-density office environments, employees experienced slow and unreliable Wi-Fi, hampering productivity and internal communication.
Customer Experience in Retail Stores: Customers faced difficulties accessing online banking services such as loan applications due to poor Wi-Fi connectivity, leading to dissatisfaction and potential loss of business.
Remote Work Connectivity: With a significant portion of the workforce operating remotely, ensuring stable Wi-Fi connectivity became crucial for uninterrupted business operations and employee satisfaction.

The Solution

Many financial institutions implemented 7SIGNAL's Wi-Fi optimization platform to tackle these challenges. The solution comprised:

Wi-Fi RF Sensors: Deployed across high-density office spaces and retail locations to continuously monitor Wi-Fi performance, identifying and diagnosing issues such as interference, congestion, and coverage gaps. These sensors are strategically placed to analyze the radio frequency environment, helping to optimize Wi-Fi channels and power settings for enhanced performance. Each vendor agnostic sensor can monitor up to 6 access points.
Endpoint Agents: Installed on employee and shared devices, these agents provided insights into individual user experiences, allowing for precise troubleshooting and performance improvements.

The implementation process involved a phased approach:

Assessment: Conducting a thorough Wi-Fi infrastructure assessment to identify existing challenges and potential areas for improvement.
Deployment: Installing RF sensors in strategic locations, along with endpoint agents on employee and shared devices.
Monitoring and Analysis: Leveraging 7SIGNAL's platform to continuously monitor Wi-Fi performance, identify issues, and gather actionable insights.
Optimization: Implementing recommended changes based on the collected data, such as adjusting Wi-Fi settings, enhancing coverage, and mitigating interference sources.

The Results

The adoption of 7SIGNAL's Wi-Fi optimization solution led to significant improvements:

Enhanced Employee Productivity: In high-density office spaces, financial institutions observed a marked increase in Wi-Fi reliability and speed, leading to improved employee productivity and collaboration.
Improved Customer Satisfaction: Retail stores witnessed fewer complaints regarding Wi-Fi connectivity, enhancing the customer experience and engagement with in-store digital services.
Reliable Remote Work Connectivity: Remote employees reported fewer connectivity issues, resulting in higher job satisfaction and more efficient work-from-home environments.

By leveraging 7SIGNAL's comprehensive Wi-Fi monitoring solution, global and regional financial institutions successfully addressed its connectivity challenges, leading to enhanced operational efficiency, employee productivity, and customer satisfaction. This case study underscores the importance of robust Wi-Fi infrastructure in today's digital banking environment and demonstrates how targeted technology investments can yield substantial business benefits.